Common queries answered
Frequently asked Questions
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
You can simply email us at firstname.lastname@example.org our customer service team will be happy to help you with whatever you need!
Tracking will be available 4-6 days after your order. Please do reach out if you haven’t received yours after 7 by contacting support.
You can change your item if you contact us before 12h.
The changes to be made within 12h are:
Your delivery details, your name, your email, your phone number.
You must contact us within 12 hours, we cannot cancel your order once it has already been shipped. You can view our full refund policy here.
If your order is damaged, please contact us by sending us a photo of the damaged product.
Once received, we’ll be happy to send out another free of charge.
Still need help?
Get in touch with us
1043 GL Amsterdam